Cancellation Policy

Non-Refundable Deposit To secure your booking, a £20 non-refundable deposit (of the total service fee) is required at the time of booking. This deposit covers administrative and scheduling costs, and is non-refundable if you cancel the service. The rest of the payment is required once I've confirmed availability. This is relevant to all events and services. Client Cancellations Author Services: You can cancel the service up to 7 days before I begin the work. No refunds will be issued for cancellations made after the work has begun. Events/Workshops & Talks: You can cancel the service up to 21 days before the scheduled event. No refunds will be issued for cancellations made after this period. Rescheduling Option: Instead of canceling, you may request to reschedule your event/service for a later date - for example if you would like to submit a different or edited document, or schedule the event for a different day/time. Rescheduling is subject to availability and mutual agreement. If a new date is arranged, your deposit and any payments already made will be applied to the rescheduled booking. Provider Cancellations In the unlikely event that I am unable to accept or complete the work due to other commitments, timing issues, or unforeseen circumstances, you will be offered the following options: Full Refund: A 100% refund of all payments you have made, including the 20% deposit. Reschedule: The opportunity to reschedule the service to a later date that works for both of us. Transfer to Another Service or Product: The option to apply your payment toward another event or editorial service or product offered by me, as an alternative to a direct refund. Please be aware when working on editorial services I may decline to work on any documents which I feel exhibit intentional racism, transphobia, sexism or ablism but will discuss this first. Cancellation Process All cancellation or rescheduling requests must be submitted in writing via email. Please include your name, project details, and the booking date in your email. I will acknowledge your cancellation or reschedule request in writing. I strive to handle all cancellations and rescheduling requests kindly, promptly and fairly, ensuring a smooth experience for both parties.

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